I recently flew on WestJet from Boston to Toronto, as part of an American Airlines codeshare ticket from Washington Reagan to Boston on American metal, and WestJet from Boston to Toronto.
WestJet leaves out of gate A1 in Boston, and all flights are operated by a Bombardier Q400. Check-in is located right next to Delta, and there was one employee there when I was checking-in, who was tied up for a considerable amount of time dealing with a passenger’s baggage issue, and didn’t get to helping me for about 20 minutes. WestJet clearly needs more staff here.
I received my WestJet Plus seat via American Airlines when I checked in at Reagan. I didn’t do anything special to receive it – that was the seat assigned to me as the boarding pass printed out. I needed to see an agent in Boston to add my PreCheck number, as somehow this didn’t carry over to WestJet.
After finally seeing the agent, I proceeded through PreCheck and then walked to Gate A1 where boarding starting shortly after I arrived.
As I walked down the jet bridge, the Q400 propeller plane was visible on the left.
Onboard, Plus seats are in rows 1-3. Row 1 is on it’s own, while rowers 2 and 3 are in a 2×2 seating. Here’s a view from row 2. There’s clearly lot of legroom as this is in an exit seat.
Each of the Plus seats have a cover denoting the Plus level.
It’s worth noting that on the Q400 there’s no extra legroom included with Plus seating, but row 1 and the right hand side of row 2 does have extra legroom because of the emergency exit. Row 3 does not have any extra legroom.
I was welcome aboard by the lead flight attendant, and was given a bottle of water shortly after sitting.
The WestJet Plus cabin wasn’t completely full. I was seated in row 2 on the window and there was no one seated next to me. In fact, I think everyone in the Plus area had no one sitting next to them.
Upon leveling off in the air, the lead flight attendant came around with a beverage and snack service. Plus passengers can have anything off of the onboard menu – items that have a charge listed are free, so anything you want is yours.
I selected a white wine and also the lite-bites snack, which included cheese, salami and crackers. It was actually really tasty.
There was only one service offering done due to the short nature of the flight, but it was enough nonetheless. I really appreciated the free snack.
Overall, I was actually impressed by WestJet’s onboard service – it was nice having priority boarding, a seat up front, and also a free snack and drink – you’d probably want to compare this to regional European business class, less a hot meal. Normally this WestJet Plus seat from Boston to Toronto costs an additional 50 CAD to sit in, which I would only pay if I knew I was able to snag one of the extra legroom seats.
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