Airline Contact Information

American

Phone: (800) 223-5436
Twitter: @AmericanAir
Web: http://www.aa.com/contactAA
Notes: Phone hold times tend to be pretty good, and I’ve almost never had more than a 30 second hold-time with the Executive Platinum Desk. Twitter team is very responsive, usually getting back to me within a few minutes, to hours depending on volume. They’ve booked reservations for me, moved seats and provided info I needed when I wasn’t able to call in.

Delta

Phone: (800) 221-1212
Twitter: @DeltaAssist
Web: http://www.delta.com/content/www/en_US/support/talk-to-us.html
Notes: When I used to be a Medallion, hold times were often several minutes, and I had to, more times than not, request a call back via the automated system. Delta’s Twitter team is very very responsive, and can answer a lot of questions and make changes when phone hold times are long.

United

Phone: (800) 864-8331
Twitter: @United
Web: http://www.united.com/web/en-US/content/Contact/default.aspx
Notes: I don’t have any real experience with United, though I do know plenty of folks that have had poor issues over their Twitter responses. My suggestion would be to call first.

US Airways

Phone: (800) 428-4322
Twitter: @USAirways
Web: http://www.usairways.com/en-US/contact/general.html
Notes: With US Airways, your absolute best bet to get a resolution to your problem is to call. Their Twitter team is not at all helpful with requests, and often just tells you to call in without actually solving the problem – even with minor issues such as seat assignments, etc. I once had a US Airways Twitter representative tell me that they couldn’t even look up information on their own flights.

Southwest

Phone: (800) 435-9792
Twitter: @SouthwestAir
Web: http://www.southwest.com/contact-us/contact-us.html
Notes: I don’t fly Southwest, but they’re Twitter team isn’t too active. Your best bet for a resolution is to call.

Alaska

Phone: (800) 252-7522
Twitter: @AlaskaAir
Web: http://www.alaskaair.com/content/about-us/contact-us/online-help.aspx
Notes: Alaska’s agents generally answer very fast, and are almost always friendly. In fact, I’ve joked that calling Alaska is like calling family, because the agents just appear to be that nice.

JetBlue

Phone: (800) 538-2583
Twitter: @JetBlue
Web: http://www.jetblue.com/contact-us/
Notes: I’ve only had to call JetBlue a few times, but when I have, hold times have been long. They’re Twitter team appears fairly responsive, though.

Frontier

Phone: (800) 432-1359
Twitter: @FlyFrontier
Web: http://www.flyfrontier.com/customer-service/contact-us
Notes: I haven’t flown Frontier yet, so this one is up to you guys. I’ve heard bad things about both their phone and Twitter lines, so this one may be a toss up.

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