Phone: (800) 223-5436
Notes: Phone hold times tend to be pretty good, and I’ve almost never had more than a 30 second hold-time with the Executive Platinum Desk. Twitter team is very responsive, usually getting back to me within a few minutes, to hours depending on volume. They’ve booked reservations for me, moved seats and provided info I needed when I wasn’t able to call in.
Phone: (800) 221-1212
Notes: When I used to be a Medallion, hold times were often several minutes, and I had to, more times than not, request a call back via the automated system. Delta’s Twitter team is very very responsive, and can answer a lot of questions and make changes when phone hold times are long.
Phone: (800) 864-8331
Notes: I don’t have any real experience with United, though I do know plenty of folks that have had poor issues over their Twitter responses. My suggestion would be to call first.
Phone: (800) 428-4322
Notes: With US Airways, your absolute best bet to get a resolution to your problem is to call. Their Twitter team is not at all helpful with requests, and often just tells you to call in without actually solving the problem – even with minor issues such as seat assignments, etc. I once had a US Airways Twitter representative tell me that they couldn’t even look up information on their own flights.
Phone: (800) 435-9792
Notes: I don’t fly Southwest, but they’re Twitter team isn’t too active. Your best bet for a resolution is to call.
Phone: (800) 252-7522
Notes: Alaska’s agents generally answer very fast, and are almost always friendly. In fact, I’ve joked that calling Alaska is like calling family, because the agents just appear to be that nice.
Phone: (800) 538-2583
Notes: I’ve only had to call JetBlue a few times, but when I have, hold times have been long. They’re Twitter team appears fairly responsive, though.
Phone: (800) 432-1359
Notes: I haven’t flown Frontier yet, so this one is up to you guys. I’ve heard bad things about both their phone and Twitter lines, so this one may be a toss up.
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