Get award booking help and personalized travel assistance for as little as $1 a month! In an email sent to American’s pilots this evening, Captain Dennis Tajer is advising Pilots to refuse trips to and from Venezuela, a move that will surely cause cancellations to and from the troubled country in the coming days. In … [Continue reading]

Get award booking help and personalized travel assistance for as little as $1 a month! This morning, rumor began circulating by the ever knowledgeable JonNYC about the grounding of American Airlines’ Oasis retrofit aircraft. Let’s do a quick reminder here: “Oasis” Retrofit planes are the new densified version of the Boeing 737 aircraft, adding new … [Continue reading]

Get award booking help and personalized travel assistance for as little as $1 a month! Beginning March 1, first class flyers onboard American’s domestic, Canadian, Mexican and Caribbean mainline routes will have a new meal option to choose from. New Zoe’s-style charcuterie meals are being introduced, available for pre-order only. The meal will not replace … [Continue reading]

Get award booking help and personalized travel assistance for as little as $1 a month! The other day, I posted on Twitter the customer service scores for Miami based American Airlines flight attendants for the last three months. In a nutshell, passengers receive email surveys from flights and are queried on basic service standards including: … [Continue reading]

Get award booking help and personalized travel assistance for as little as $1 a month! Culture is what keeps a company at a competitive advantage against others. If your employees are happy, they’ll make your customers happy and your customers will return. That’s in the simplest terms. Well, looks like American Airlines didn’t get the … [Continue reading]