November 18th Update to American’s Catering Issue at LAX

This note was sent out to AA employees this week, updating them on the catering issue at LAX.

LAX catering update #5

The Los Angeles International Airport (LAX) catering situation continues to be very fluid, but we are enhancing our service as quickly as possible. While we work through this challenging situation, we do have a couple updates for you:

As of Monday, November 13, every flight is getting wet ice and trash service in LAX.

Also as of Monday, we started double provisioning (DP) JFK-LAX for the return flight to JFK.

Special meals have also been added on westbound flights only

Starting Wednesday, November 15, we will DP all remaining LAX domestic meal flights. Please avoid using downline provisioning on flights that may be double provisioned; downline cart diagrams are printed on color paper.

LAX-MIA and LAX-Hawaii will continue to have full service from LSG

Each flight is being met by a caterer, LSG, Air Fayre or Gate Gourmet for trash removal and wet ice, prior to departure. If the planned meal is not on board, there is backup in place to provision the flight quickly with sandwiches and salads that have been produced by an alternative food service provider.

G2, our Cabin Service provider, is now provisioning amenity kits and ear buds on departures from LAX, where they would normally be provided.

Exceptions include: PVG, PEK, LHR and GRU; Air Fayre is handling those flights

To recap, with these changes above, every flight departing from LAX scheduled for a meal will have one provisioned onboard. While this may not have our full food offering in every case, we feel confident that we are continuing to improve the product. In cases where the food service has been reduced from our normal standards, we are continuing to provide generous compensation in advance to our customers sitting in a premium cabin.

Thank you for all your efforts over the last couple weeks. You have been tremendous.