Today, I received an email from booking.com with an update on my reservation. Unfortunately, I was dreading this email since I sort of figured it was coming. With such a low price, I figured there was no way they would honor it. I was right.
Here’s what I find funny about this email. It says “please consider this officer.” Nowhere does it say they are canceling my reservation if I don’t accept, or that I must in fact pay the new 150 Euro rate. I replied back with my discontent, advising that I would only pay the rate at which I booked, which was for 10 Euros. I haven’t received a response back, however I’m going to give it a week and see what happens. If they don’t accept, the worst that happens is I loose a 10 USD room rate that probably was ridiculous to begin with, however was published. The new 150 EUR rate may in fact be reasonable for the hotel, however I remember seeing similar rates for the Ritz Carlton Berlin, which for me, includes all the added benefits of the American Express Fine Hotels and Resorts program. We’ll see what plays out here.
Does anyone have experience with this kind of reservation on booking.com? Do you think they’ll end up honoring the rate booked?
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