I messaged American Airlines yesterday regarding their newly announced First Class meal policies, and expressed my displeasure with their new system.
Overall, here are my complaints:
- Removal of warm nuts on non-meal flights.
- Removal of meals from under 2:45 hour flights.
- Removal of meals on regional/American Eagle flights.
- Lowering of American Airlines standards to US Airways lower standards.
While I’m not happy with the change, I do see areas where they could have gutted the service more, so in that regard, this isn’t the biggest devaluation ever. However, anytime American strays from their legacy meal system, I consider it a blow to the “new” American.
Following my message to them, I received a response back within 2 hours…a record for airline customer service in my book. While I’m sure it was some type of pre-scripted response, it does provide a bit of insight into the new program, why they did what they did, and some additional changes that were not as apparent in the original announcement.
Jamie Larounis is an avid traveler, blogger and miles/points educator. Traveling well over 100,000 miles a year and staying in hotels for over 100 nights, he leverages miles, points and other deals to fly in first class cabins, and stay in 5-star hotels. The Forward Cabin shares his experiences, musings, reviews, tips, tricks, resources and industry news with you, the fellow traveler.
Haha, yes. I got the SAME EXACT email. So did my other friend. So upset, mostly over the DCA-MIA route as I’ve said before.
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I got the same letter. The new AA policy is awful. I asked around at the airport and heard the primary reason for it is that US Airways planes don’t have galleys that can do an AA meal service. As such, they wouldn’t be able to swap planes once they merged and do a consistent service. Have you also noticed the actual meal quality has dropped in the last few months. They went from pretty decent chicken to a new grayish chicken that is barely edible.