Award Booking Ins and Outs: ANA

General Rules

• Can you do a one-way ticket? No.
• Can you do a stopover on round-trip ticket? Yes, up to 4 stopovers.
• Is a stopover allowed anywhere en route? Yes.
• Is an open-jaw routing allowed? Yes, but you need to return to the same country you departed from.
• Is a stopover and open-jaw allowed? Yes.
• What is the maximum segments on a round-trip ticket? 12.
• Can flights be changed after start of itinerary? Yes.
• Are fuel surcharges imposed? Yes.
• Award holds? No.
• Is there a phone booking fee? Yes; $25 USD

Routing Rules

• No one-ways; only round-trip awards allowed.
• You’re only allowed one stopover in each city
• No stopovers or ground transportation within the country of origin are permitted on international routes

Pros and Cons

Pros

• 4 stopovers are allowed on one award
• ANA website is an excellent Star Alliance award search tool.
• You’re allowed to change the date on award tickets for free, within one year of booking.

Cons

• Fuel surcharges are extensive on partner airlines.
• No one way awards.
• ANA website does not display partner awards websites, unless you know how to bypass it.

Phone Number

1-800-235-9262 (Hours: Monday through Friday, 5:30a-6p PST; Saturday/Sundays/Holidays 5:30a-2p PST)

Transfer Partners

Amex 1:1 (not instant – can take up to 10 days)