Award Booking Ins and Outs: ANA

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General Rules

  • Can you do a one-way ticket? No.
  • Can you do a stopover on round-trip ticket? Yes, up to 4 stopovers.
  • Is a stopover allowed anywhere en route? Yes.
  • Is an open-jaw routing allowed? Yes, but you need to return to the same country you departed from.
  • Is a stopover and open-jaw allowed? Yes.
  • What is the maximum segments on a round-trip ticket? 12.
  • Can flights be changed after start of itinerary? Yes.
  • Are fuel surcharges imposed? Yes.
  • Award holds? No.
  • Is there a phone booking fee? Yes; $25 USD

Routing Rules

  • No one-ways; only round-trip awards allowed.
  • You’re only allowed one stopover in each city
  • No stopovers or ground transportation within the country of origin are permitted on international routes

Pros and Cons

Pros

  • 4 stopovers are allowed on one award
  • ANA website is an excellent Star Alliance award search tool.
  • You’re allowed to change the date on award tickets for free, within one year of booking.

Cons

  • Fuel surcharges are extensive on partner airlines.
  • No one way awards.
  • ANA website does not display partner awards websites, unless you know how to bypass it.

Phone Number

1-800-235-9262 (Hours: Monday through Friday, 5:30a-6p PST; Saturday/Sundays/Holidays 5:30a-2p PST)

Transfer Partners

Amex 1:1 (not instant – can take up to 10 days)

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