I’m planning a short 4 day getaway to Milan this February, thanks to a recent fare sale from the U.S. to Europe. Having not seen Milan before, I figured this was a good excuse!
Milan is host to one of the nicest Park Hyatt’s in the world – the Park Hyatt Milan – which goes for 30,000 Gold Passport Points a night, or 15,000 points and $300 USD. It’s a Category 7 property like the Park Hyatt Paris, but the reviews are superb, and since you can use a Diamond Suite upgrade, it makes it all the more enticing.
I wanted to book the night’s here, but at the time I was thinking of it, I wasn’t in a position to make a phone call. With easy access to Twitter, I tweeted the Hyatt Twitter team and within a matter of minutes I had a reservation email in my inbox.
Interestingly, I only currently have about 40,000 Gold Passport points in my account. At 15,000 a night, I’d need a minimum total of 45,000 to stay. The reservation was booked without needing the full amount of points! The expectation is that you need the points upon check-in, which I of course will have by that time. This is an interesting tidbit, and one I’ll need to keep on hand for future now knowing I can book speculative nights without needing the appropriate points, or having them be deducted from my account.
What amazes me here is that the Hyatt Twitter team is able to know my information, and respond to my request within a matter of seconds. It’s not as if I was asking for help with a technical question, or needed assistance with an issue. They were able to book a full, new reservation, right on the spot. It’s amazing, and something I’ll be using in the future, especially during those times where I may not be able to call, and it’s easier to exchange messages rather than be on the phone.
Have you ever booked a reservation with a hotel or airline Twitter?
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