Last year, American Airlines adopted the use of Samsung Galaxy tablets to use inflight – up until now, they were mainly used in the Main Cabin for buy on board food/beverage, and to confirm Executive Platinum status for complimentary snacks. Flight Attendants also began using the devices to read off in-flight announcements, ditching the old spiral books.
As a point of reference, on a flight from Tampa to Chicago this summer, I was seated in First and had my beverage requests documented on the passenger manifest (interestingly, I took this picture on the ground in Moline, KS after an emergency landing due to a bird striking the window).
Now, American is using the electronic tablets for meal orders and beverages requests in their domestic First Class cabins.
Seated in First from Dallas to Washington DC, the lead flight attendant came around initially for beverage orders, noting each in his handheld device.
After delivering our drinks, and following hot tow service, the same flight attendant came around to gather requests for breakfast – on this flight, since it was a 7:50a departure, the choice was an omelette or oatmeal. Again, he noted my choice in his tablet.
Interestingly, I noticed the speed of service on this flight was much faster than on the majority of other flights I have taken. While I can’t say for certain that the use of the tablet contributed to this, I can’t help but wonder whether it did, and whether this is the new standard.
Have you seen the use of the tablets for meal service on an American Airlines flight?
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