Well, this one is certainly for the books. It’s not every day a plane returns to the gate because of an onboard service issue, but that’s just what happened last week on Korean Air.
Long story short, Cho Hyun-ah, who is in charge of Korean’s inflight services, was seated in First Class from a flight from New York to Seoul. As pre-departure beverage service began, Hyun-ah received some pre-packaged nuts to go along with her drink. According to Korean’s service policies, the nuts should have been served in glassware and not in the wrapper. Infuriated, she scolded the flight attendant, and also the onboard purser. Not receiving the proper response, she demanded the purser get off the plane, at which point the plane turned around to the gate to let the gentleman off. He later to flew to Seoul on a different flight.
You can read the full article here on the Wall Street Journal.
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