I enjoy the service Uber provides, and generally find it much cheaper than using a taxi. The drivers are friendly, the vehicles clean, and there’s a lot of accountability on using the service – you as the passenger are rated, and you’re able to rate the driver. Further, the entire route is tracked, so there’s no chance for an over-charge.
That brings me to this post…
On a recent, short, 20-minute Uber ride, my driver asked while enroute, if he could stop and use the restroom, since he has been driving folks nonstop for the past few hours. Not wanting me a jerk, and not having to be at my destination for another few hours, I of course obliged, and he made a slight detour to a nearby 7-11. He was certainly nice about it, and offered to buy me coffee, which I refused. After a few moments inside, he returned and we were on our way again. The total time between the detour and getting back on the road couldn’t have been more than 10 minutes and 3 miles.
When I received my receipt after the trip, I noticed the map included our pitstop, and I replied back to the email asking for that portion of the trip to be removed – even though it was only a few miles and a few minutes, it didn’t feel fair being charged for his bathroom break. I was expecting maybe a dollar or two be removed.
That’s when I got the refund email – I was credited back all $28.57 of my ride…all because of a bathroom break.
Not wanting to get this driver in trouble, I replied back emphasizing that the service was fine, and there was no issue – I just wanted to be refunded the few dollars that was charged for the detour. By no means was I looking for a full refund, or any sort of large compensation. That said, I haven’t heard back, so I’m assuming my full refund still stands.
I feel bad to be honest – I’m not sure who’s paying for this driver’s time, and I hope he isn’t loosing out because of this. I sure hope he isn’t reprimanded, because, after all, he just needed to simply use the bathroom. On the other hand, I feel like an idiot for asking for the detour to be removed off of the bill – as I said, after all, it couldn’t have been more than a few dollars.
In any event, I thought it was interesting that I received a free ride in Uber…all because the driver needed to stop and use the restroom.
Have you ever experienced anything like this? Was Uber too generous, or was I at fault for complaining?
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