Now, to be clear – it’s not the lounges that are a waste of money, it’s the marketing.
For those that aren’t aware, American Express operates luxury lounges in LGA, DFW, SFO, LAS and soon to be MIA. They offer a full bar, full food service, and more premium services that most other lounges cannot compete with. They’re accessible with the Amex Platinum card, and that’s how I enter.
Over the past several months I’ve received various marketing materials from Amex encouraging me to use my Amex Platinum lounge benefit. Yesterday, as I opened the mail, they included a full color book, convincing me of all the great features on offer. To be clear, I’ve visited the DFW lounge about 15 times, the SFO lounge once, and the LAS lounge twice. I’ve had my fair share of lounge visits, and at one point, the representative at the DFW lounge recognized me and greeted me by name prior to ever showing my card.
So, why is Amex spending all this money marketing to me a benefit that I already use?
You’d think that they’d be able to track visit, and accordingly, adjust their mailers, however that doesn’t appear to be the case. I’m just surprised at all the heavy advertising for something that I probably abuse way more than they intended it to be.
I thought this was quite odd, though maybe there was a valid explanation that one of you could offer up. Or, perhaps you’re able to comment with your similar situation.
So, what do you think?
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