US and AA Align “Customers Requiring Extra Space” Policy

In an ongoing effort to merge the policies of US Airways and American Airlines into the “New” America, the latest alignment comes with the “customers requiring extra space” policy.

A “customer of size” is one who cannot comfortably fit into a single airline seat without encroaching into the space of others onboard.

The new aligned policy is as follows: “If the passenger requires a seat belt extension and their body extends more than one (1) inch beyond the outermost edge of the armrest, another seat would be required.”

Previously, the policy mentioned specifics such as “unable to fit into a single seat,” “unable to properly buckle their seatbelt with an extender” or “unable to lower both armrests without encroaching.” Now, the policy has been revised to include a specific measurement of 1 inch beyond the armrest.

Flyers needing extra space have two options:

  • Option 1: Purchase a second, adjoining seat at time of ticketing. This extra seat will cost the same of the first seat purchased.
  • Option 2: Wait until they arrive at the airport, and if there’s unsold space, the agent will attempt to seat the passenger next to an empty seat at no-cost. This cannot be guaranteed, and if the passenger wishes to take the flight upon limited availability, they’ll have to purchase the extra seat. If they wait until the next flight, they’ll be required to purchase the second seat, still.

You can find more information about the policy here on American’s website.

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