US and AA Align “Customers Requiring Extra Space” Policy

In an ongoing effort to merge the policies of US Airways and American Airlines into the “New” America, the latest alignment comes with the “customers requiring extra space” policy.

A “customer of size” is one who cannot comfortably fit into a single airline seat without encroaching into the space of others onboard.

Limited Time Offers Up To 50,000 Points

The new aligned policy is as follows: “If the passenger requires a seat belt extension and their body extends more than one (1) inch beyond the outermost edge of the armrest, another seat would be required.”

Previously, the policy mentioned specifics such as “unable to fit into a single seat,” “unable to properly buckle their seatbelt with an extender” or “unable to lower both armrests without encroaching.” Now, the policy has been revised to include a specific measurement of 1 inch beyond the armrest.

Flyers needing extra space have two options:

  • Option 1: Purchase a second, adjoining seat at time of ticketing. This extra seat will cost the same of the first seat purchased.
  • Option 2: Wait until they arrive at the airport, and if there’s unsold space, the agent will attempt to seat the passenger next to an empty seat at no-cost. This cannot be guaranteed, and if the passenger wishes to take the flight upon limited availability, they’ll have to purchase the extra seat. If they wait until the next flight, they’ll be required to purchase the second seat, still.

You can find more information about the policy here on American’s website.

Find those elusive Awards & Upgrades - Find Flight Availability, Flight Upgrades & Awards, Frequent Flyer Information and more with

READ MORE  American serving drinks in bigger cups now...awesome!

Looking for the best way to earn miles and points quickly? Visit the "Credit Cards" drop down on the main menu bar above for the hottest deals! Want to learn more and stay up to date on the latest tips, tricks and deals? Join My Travel Tips Facebook Page!   This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Opinions expressed here are author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

Leave a Reply

Your email address will not be published. Required fields are marked *