Long wait times for US Airways? Try this.

The other day, I needed to call US Airways for something and after jumping though the various prompts, was informed that they were too busy to take my call and to call back later. Then, they hung up on me. Unfortunately, I’m not the only one to experience this, and it appears a common theme on American’s Twitter account.

I was on hold with American's customer relations department for hours the other day.

I was on hold with American’s customer relations department for hours the other day.

Limited Time Offers Up To 50,000 Points

There’s an easy way to beat the 3+ hour hold time, though. Call American.

American agents to have much shorter hold times than their merged partner, US Airways. Each time I call, I speak to the Executive Platinum desk and ask to be transferred to the US Airway’s Chairman’s Preferred desk. In less than 5 minutes, I’m transferred over.

I’ve heard similar reports for calling the other elite desks – Platinum and Gold. They have access to back lines at US Airways, and apparently can transfer customers over faster than by just calling the US Airways line, elite or not.

If you don’t have elite status with AA, I’d still recommend dialing their general number, as hold times still appear to be much shorter than AA.

Has this worked for you?

Find those elusive Awards & Upgrades - Find Flight Availability, Flight Upgrades & Awards, Frequent Flyer Information and more with ExpertFlyer.com

Looking for the best way to earn miles and points quickly? Visit the "Credit Cards" drop down on the main menu bar above for the hottest deals! Want to learn more and stay up to date on the latest tips, tricks and deals? Join My Travel Tips Facebook Page!  

READ MORE  American Airlines Adds New Routes
This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Opinions expressed here are author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

Leave a Reply

Your email address will not be published. Required fields are marked *