The Forward Cabin

  • Trip Reports
    • Airline Reviews
    • Hotel Reviews
    • Train Reviews
    • Lounge Reviews
    • Food and Drink Reviews
  • Start Here
    • Frequently Asked Questions
    • Beginner How To: Airlines
    • Beginner How To: Hotels
    • Beginner How To: Miles and Points
  • Resources
    • ExpertFlyer
    • Travel Tips Facebook Group
    • Airline Contact Information
    • Fifth Freedom Routes
    • Airline Award Charts
    • Where to search for airline award space?
  • About
    • Meet Jamie
      • Where’s my loyalty?
    • Contact
    • Press
    • Policies and Terms
  • Links
  • Award Booking
    • Air Canada
    • United Airlines
    • Lufthansa
    • ANA
    • American Airlines
    • British Airways
    • Delta
‘TFC

Inside Look at the Boeing Customer Experience Center

April 11, 2015 by James Larounis 2 Comments

Get award booking help and personalized travel assistance for as little as $1 a month!

The Boeing Customer Experience Center, located just outside of Seattle, about a 15 minute drive from the airport, is the show room for prospective clients interested in purchasing a new Boeing aircraft. This facility is not open to the public, so outside of a private tour or event, you won’t ever get to see this facility.

I had a chance to visit the Boeing Customer Experience Center thanks to participating in Aviation Geek Fest 2015, which was organized by the great folks at Airline Reporter.

The facility is located in an office park, and if you don’t have the address, you won’t know where it is. The outside is fairly “plain” and is not as flashy as I thought it would be – perhaps Boeing blends it in to the surrounding buildings on purpose.

IMG_5906

Think of the BEC as the car dealer showroom where you’d go to buy a car – except, the folks coming here are spending millions on a plane. Inside, you’ll find mockups of their most popular aircraft – the 747, and 787, 737, as well as a flight simulator, and new studio designed in “convincing” prospective buyers to buy Boeing. Heck, “if its not Boeing, I’m not going…”

Inside is a reception desk and open lobby.



We gathered as a group, giving some general housekeeping instructions, and then sent on our way into each of the mock-ups, which are to-scale versions of the planes themselves, equipped with working seats and overhead bins.

737


787

The newest of Boeing’s aircraft, this was by far the most popular mock-up, and inside was a Business Class herringbone seating, as well as economy, and an “economy plus.”




747

The “flagship” of the Boeing line is the 747, which included both a mock-up of the main deck as well as the upper deck, complete with a staircase. You’ll notice an executive style seating up top. The Boeing executive touring us through the plane noted that they try to feature a variety of seating layouts that way clients get a realistic idea of how they can configure their prospective plane. On this aircraft, it featured an executive seating compartment, First Class, Business Class, an extra-legroom economy and traditional economy. Notice the mood lighting throughout, which is of the new Boeing Sky interior.




Flight Simulator and Technology Center

In this area, there was a flight simulator (from what I was told, simply for the enjoyment of the buyers), as well as a technology center where clients are able to experience statistics and airplane models and configurations on large touch screen televisions. This area was still under construction, but is being developed by Boeing as another means to sell their quality airplanes with airlines or businesses.



My Take

If you have the chance to visit this facility, do it. It’s not open to the public, so you’ll need to get in on a VIP tour, or attend Aviation Geek Fest, but it’s worth signing up just to see this stunning facility. Take plenty of pictures, because unlike other Boeing facilities, this building is open to full photography.

SELECT transforms any existing credit or debit card into a black card that unlocks VIP perks, pricing, and experiences at thousands of premier destinations around the world.

Looking for the best way to earn miles and points quickly? Visit the "Credit Cards" drop down on the main menu bar above for the hottest deals! Want to learn more and stay up to date on the latest tips, tricks and deals? Join My Travel Tips Facebook Page!   This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Opinions expressed here are author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

Filed Under: Inside Review

Comments

  1. Jack says

    April 11, 2015 at 6:52 pm

    Have you ever done the Dreamliner Gallery in Everett ?

    Reply
    • James Larounis says

      April 11, 2015 at 6:59 pm

      I haven’t, though, of course a mock 787 was in the BEC. I was told the two were similar, but I’m not sure since I haven’t been to the other.

      Reply

Leave a Reply to Jack Cancel reply

Your email address will not be published. Required fields are marked *

‘Founders

Thanks for stopping by! I now regularly write at UpgradedPoints. Read my monthly articles by clicking here.

  • Like on Facebook
  • Follow Me on Twitter
  • Follow Me on Instagram
  • Follow on Flipboard
  • Subscribe to my RSS Feed
‘Founders

Beginner’s Guide

  • Getting Started with Free Travel
  • Miles and Points 101
  • Essentials of Flying Airlines
  • Essentials of Staying in Hotels
‘TFC

Categories

EMAIL NEWSLETTER

Subscribe here to receive a daily digest of new blog posts and updates to The Forward Cabin. No spam. Promise.

Enter your Email:
Preview

$20 Free First Uber Ride

Earn $25 Cash After Your First Silvercar Rental

Keep Track of Your Miles and Points

Find Flight and Award Availability

‘Founders

Featured Posts

7 Ways to Overcome a Flight Delay or Cancellation

A Few Tricks to Selecting a Better Economy Class Seat

My 5 Hotel Habits Every Time I Check-In

The Best Places to Find Cheap Airfare Deals

I’m an AARP Member at Age 24 and You Can Be Too!

About Jamie

JamieJamie Larounis is an avid traveler, blogger and miles/points educator. Traveling well over 100,000 miles a year and staying in hotels for over 100 nights, he leverages miles, points and other deals to fly in first class cabins, and stay in 5-star hotels. The Forward Cabin shares his experiences, musings, reviews, tips, tricks, resources and industry news with you, the fellow traveler. [Learn more about Jamie...]

Copyright © 2025 · The Forward Cabin