How does an airline cut costs? They hire a dog. No, really.

It’s one of my favorite stories in the aviation industry, and one I’ve used as an example several times in talks, sharing with co-workers, etc. Former American Airlines CEO Bob Crandall had a unique way of cutting costs at his airline, several years prior to the bankruptcy. This snippet, from CNBC’s A Week In the Life Documentary:

Limited Time Offers Up To 50,000 Points

It’s an ingenious technique, and although the video describes the scenario in brevity, in fact, it involved several more layers:

  • 3 full-time guards to
  • 2 full-time guards to
  • 1 full-time guard to
  • 1 part-time guard to
  • 1 full-time guard dog to
  • 1 part-time guard dog, three random nights a week to finally a 
  • 1 free tape recording of the guard dog barking, played at random times

Reading more into Crandall’s success, it’s an interesting case study in how to use randomization to cut costs in security and enforcement.

Find those elusive Awards & Upgrades - Find Flight Availability, Flight Upgrades & Awards, Frequent Flyer Information and more with

Looking for the best way to earn miles and points quickly? Visit the "Credit Cards" drop down on the main menu bar above for the hottest deals! Want to learn more and stay up to date on the latest tips, tricks and deals? Join My Travel Tips Facebook Page!   This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Opinions expressed here are author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

READ MORE  How to get to and from the airport?

Leave a Reply

Your email address will not be published. Required fields are marked *