New Enhancements to IHG Rewards Club

Via a press release today, there will be several enhancements to IHG’s Rewards Club, including an entire new membership tier.

I’ll have more on this later, but here are the initial bullet points from the release:

·         Introducing a new top membership level in July 2015. This new membership level can be reached by earning 75,000 qualifying points or staying at IHG hotels for 75 qualifying nights, over the course of a year.

·         An industry first: IHG Rewards Club will offer its most loyal members in this new membership level 100 percent extra bonus points on qualifying stays. Members of this newest level will also be able to choose between receiving 25,000 points or upgrading a friend or family member to Platinum.

·         The qualification requirements for all membership levels have been restructured to make it easier for members to be rewarded for their loyalty. Club members will need to earn just 10,000 qualifying points or stay for ten qualifying nights to be eligible for Gold membership. Gold members will need to earn 40,000 qualifying points or stay for 40 qualifying nights to reach Platinum membership.

·         IHG is enhancing its ability to learn about members and then utilize this information through a new Customer Relationship Management (CRM) system. This system will enable hotels to respond to members’ preferences at every stage of the guest journey and offer services and experiences that are personally relevant to them. From recognizing stay preferences such as room location or pillow type and tailoring their booking options, to relevant post stay offers.

·         To enable IHG to reward our guests who stay with us most often, starting from May 2016, IHG will expire all points for IHG Rewards Club Members if they have not earned or redeemed any points at all in the previous 12 months. IHG Rewards Club members will continue to maintain their point balances simply by completing a qualifying stay at one of IHG’s 4,800 hotels or redeeming some of their existing points during a membership year.

·         IHG Rewards Club offers countless great opportunities to earn points and redeem rewards – from Reward Nights at IHG hotels worldwide to flights, music downloads, electronics, gift cards and more, via its online global redemption catalog.

What do you think of these new enhancements?

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