Checking in to the Park Hyatt Sydney this week, I wanted to touch on my experience on upgrades as a Diamond member at this property, since I know that’s an important topic for many.
First off, before I go any further, this hotel is absolutely fantastic, and is, by far, one of my most favorite hotels, simply because of the view. The property has a sleek, modern look, equipped with attentive staff, and is in an ideal location.
To start off, it’s worth reminding everyone the Diamond privilege regarding the best available room: “Enjoy the best room available upon arrival, excluding suites.”
Let’s have a look at the room categories:
- The Park King is the most basic room, overlooking Hickson Road. This room does not have views of the Harbour or Opera House.
- City Harbour King is the next highest room category, overlooking the Circular Quay. This is a standard room, and if you’re booking on points, is the initial room category you will receive. You may have a partial view of the Opera House, though it will not be without turning your head.
- Opera King is the next highest room category, overlooking the Sydney Opera House. This is a standard room, and if available, you should be upgraded to this room upon check-in since it is considered a better room than the City Harbour King.
- City Harbour Deluxe King is a larger room, overlooking the Circular Quay. If available, you should be upgraded to this room, though it is your preference on whether you would rather have a larger room with a view of the Harbour (this room), or would rather have a smaller room, with better views of the Opera House (the Opera King).
- Opera Deluxe King is the best available room type the property has, excluding a suite. As a Diamond member, if this room is available, you should receive it (and want it). With prime views of the Opera House and Harbour, it features two balconies and a much larger floorpan than the standard Opera King or Harbour King rooms.
Comparing the two rooms:
My experience upgrading at the Hyatt Sydney is worth explaining to you.
- Upon initially making the reservation, I was placed in a City Harbour King room, the standard room overlooking Circular Quay. This is the initial room category you book into when using Hyatt Gold Passport points to cover your reservation.
- A week out from checking-in, I received an email from the hotel asking when I’d be arriving (a pretty standard thing). I informed them of my flight information, and also asked whether there’d be any Opera view rooms available, to which they acknowledged that they’d do their best to honor it.
- Checking-in, I was led immediately to an Opera King room. After performing the check-in details, the front desk clerk who led me to my room informed me that this was an Opera King room. I asked if any Deluxe rooms were available, and they told me that everything was fully committed.
- Interestingly, I logged into Hyatt’s website and searched for a room for the dates of my stay. Funny enough, I found an Opera Deluxe room available to book. If it’s available to book online, that means it should be available at the hotel, which means it should be available to upgrade, since I checked-in, and also checked-in after/at the designate time (not early).
- I e-mailed the hotel representative who contacted me a week prior and explained that I saw an open Opera Deluxe room to book online, and why the hotel had told me it was sold out. Within a matter of minutes, the representative replied back that an Opera Deluxe room “suddenly opened up” and within the hour, my luggage was moved and I was issued new room keys.
I’m not sure the Park Hyatt Sydney’s official policy behind upgrades, but from speaking to others, the Opera Deluxe room is indeed the highest room category, excluding a suite, that’s available for a Diamond upgrade. If it’s available at check-in, it should be assigned to you, though I’m not sure why that was not done in my case, nor why the hotel advised that rooms were sold out, when Hyatt itself was still selling the room.
In any event, the hotel acted perfectly acknowledging my request, and I was switched over to the new, better room, expeditiously. In the end, an upgrade is a privilege, though it’s worth asking if it’s something you should be able to receive as part of your benefits package.
If you’ve stayed at the Park Hyatt Sydney before, what has your upgrade experience been?
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