2 months ago I applied for the Citi ThankYou Premier card under the 50,000 bonus, during all of the hype to get the credit card, which is redeemable for about $750 in airfare on American Airlines. It earns 3x on travel including gas, 2x on dining and entertainment and 1x on all other purchases. It’s got no annual fee the first year, and the offer I had required only a $3,000 initial spend to earn the bonus, which wasn’t terrible.
Fast forward 2 months, and they now have a 60,000 point bonus for the same card out, which you can apply for here. (HT: Doctor of Credit)
Like many others are doing, I messaged Citi asking to me matched to this newer offer. Generally, if you applied within 90 days, they’ll honor the newer, higher offer, however you’ll need to complete the additional spending requirement, if there’s any change.
This is the response I got back from Citi:
Unfortunately, we are unable to complete your request. While the promotion was inadvertently made public, the offer in question was only intended for solicited pre-qualified applicants. Therefore, we are unable to match the offer on existing accounts.
If there is any way we can be of further assistance, please feel free to contact us.
There’s several things I find troubling about this:
- While the offer was “inadvertently” made public, it still is public, and anyone can apply (see link above).
- The offer was only intended for solicited, qualified applications, however nothing on the landing page states that targeting.
- Other cardholders ARE being matched, so for Citi to be matching some, but not others doesn’t seem right.
I’ve contacted Citi back with a follow-up response with my thoughts. We’ll see what they say, and ultimately, if I get matched.
If you applied under the 50,000 point offer, were you matched to the 60,000 point offer? What’s your experience?
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