One thing I’ve gotten in the habit of doing now for a fair while is examining my reward accounts immediately after traveling. I’ve had several cases of things posting incorrectly, unfortunately.
Let’s use the most recent example of my stay at the Park Hyatt Sydney as an example. It was a rewards stay of 30,000 Hyatt points, however as a Diamond, I selected the 1,000 point bonus as my welcome amenity, which should have posted to my account. It didn’t.
I could replicate this same example across various hotel properties and companies, so it’s certainly not something limited to Hyatt. There’s many variables that come into play, whether it be a check-in clerk who keys something incorrectly into the computer, an IT glitch, a miscommunication, etc. but it always pays to be on the lookout for point bonuses that should have posted correctly.
After reviewing some things tonight, I found 2,500 missing points that should have posted recently. Not bad for a few minutes of detective work online.
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