Hyatt recently introduced the World of Hyatt to replace their Hyatt Gold Passport program. In short, they’ve gone from just Platinum and Diamond members to Discoverist, Explorist and Globalist tiers, each with new benefits.
Last year, I was a Hyatt Diamond, which is their top tier. Under the World of Hyatt program, that translates into a Globalist, so I wanted to compare my first stay as a Globalist, what benefits I received, and what I would have received as a Hyatt Diamond.
I’m at the Hyatt Regency Milwaukee writing this, so let’s see how things stack up…
Check-In and Welcome Amenity
Under the Gold Passport program, I would have received a 1,000 point welcome amenity or a food/beverage amenity. Under the World of Hyatt program, I received nothing. In fact, I wasn’t even acknowledged as having any status until I mentioned something. The agent at the front desk did provide a key to the Regency Club…but that turned out to be a fail in and of itself. Keep reading.
Under the Gold Passport program, I would have received the best room, excluding suites, and also access to the club lounge. Under the new program, I was not offered a suite (I don’t know if any were available, so I won’t harp on this one), but, interestingly enough, I was offered an “upgrade” to the floor which the Regency Club was located on… but, here’s the kicker: the club lounge was closed for my entire stay. So, where’s the upgrade in that?
As I mentioned, the Club Lounge was closed for my entire stay. Under the Gold Passport program, I would have received 2,500 points because of this. Under the World of Hyatt program, I receive nothing.
…but, I did receive a free bottle of water in my room. [note the sarcasm]
The Overall Experience
As a new Globalist, I honestly feel worse than when I was a Diamond. If the new program is meant to enhance things and provide more perks, great. But…on my first stay…I actually saw far less perks. Adding up the points I should have received under the old program, I’m 3,500 points in the hole. The only thing different this time around is that I received a bottle of water… So…I’m confused. For now, looks like the World of Hyatt program is a fail for me. I’m comparing apples here – I’m comparing what this stay would have looked like a week ago compared to what was offered now, and the differences are huge. Comparing two stays, I feel like Hyatt doesn’t appreciate my business.
How They Can Improve
- Keep the welcome amenity. Seriously, it doesn’t cost the hotels that much to give someone 1,000 points for their business.
- If the club lounge is closed, continue to award the 2,500 bonus points. There’s no reason not to.
- If a suite isn’t available, give 1,000 points points. Actually, I’m all in favor of hotels awarding a welcome amenity (1,000 points OR a suite upgrade). Or, maybe offer a suite as a standard thing, and when one isn’t available, compensate with 1,000 points.
Come on Hyatt… if this new program is supposed to be an improvement, I’m not seeing it…or at least not here in Milwaukee…
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