Via an email I received today from Dulles airport I have great news for those that fly out of the United A gates at Dulles airport!
For those that don’t know, the A gates at Dulles are divided into two areas – one, which you access via an escalator bridge – is used for United regional flights. The other, which is in the main portion of the terminal, is the “traditional” A gates, where a chunk of international carriers fly out of, including Air France, KLM, Icelandair, etc. This is also where the Air France Lounge is located.
For years, the United Express A gates have caused major confusion, because they’re labeled with a letter after the gate – for example, A1C. There is no “C” gate. It’s just “A1.” But, travelers, confused by the signage (or lack thereof) can almost never find their way. I know this because I help with Traveler’s Aid in the A terminal, and it’s one of the top questions from travelers coming off of the train from the Main Terminal. They look up, see the lettered gates, and think they are in the wrong place. Finally, relief is coming!
New signage is being developed to help eliminate the confusion of the letter after the gates for the A concourse. They’re finally removing the letter portion after the gate!
This will be a welcome change to those who use the A gates at Dulles airport… because I feel like a robot telling people to ignore the letter when trying to find their gate. 🙂
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