I wish I could say this was the first time this has happened, but it isn’t.
I had a stay planned at the Hyatt Regency San Antonio, and was notified several days prior via email that I had been upgraded to a suite which was being blocked off for me.
I checked into the Hyatt Regency San Antonio several days later, was given my key and then headed to my assigned room. As I opened the door, the security chain engaged, and I was met with a large group of what looked to be college kids partying. One of them – a buff, young kid – ran to the door as if I had busted their party, and immediately started shouting and slammed the door shut on me, almost as when I had my hand between the door and the frame, not really realizing what was going on. I was in disbelief – someone was in my assigned room, that has supposedly been reserved several days ago.
I went to the front desk and they were just as confused, not knowing who was in there. They didn’t have another suite to put me in (no problem) and I was moved into another room, but I was still annoyed at the situation.
- How often is it at that hotel’s double assign rooms like that?
- If the other occupants had not been inside, I essentially would have had free reign of their belongings, which is scary.
- Not only is it annoying that the hotel double assigned rooms, but they supposedly blocked this suite off for me several days prior, so clearly there’s an internal issue somewhere.
What would you do in this scenario? Would you expect any compensation?
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