This weekend, as I previously reported, Hyatt was giving out lots of “cheer” to Gold Passport members staying in their hotels. It’s a great way for Hyatt to share the love this holiday season, and make traveling a little easier.
Via their Twitter feed, I saw lots of cheer being dolled out, including:
- Suite upgrades
- Food and Beverage Credits
- Upgraded Rooms
- Welcome amenities, bottles of wine, etc.
Thanks to the holiday season, and the season of giving…and a few mistakes, Hyatt generously provided me with 6,000 Hyatt Gold Passport points to use.
I had tweeted Hyatt on Friday letting them know I would be at the Hyatt Dulles on Friday night. In response, they said they would send of a welcome amenity, which I thought was very kind of them. When I got to the hotel, there was nothing in the room. Not wanting to complain the front desk, who probably wasn’t aware of the gesture, I simply tweeted Hyatt back the next day letting them know.
After a few moments, a representative apologized for me not receiving the amenity, and promised a suite upgrade and a bottle of wine at the Hyatt Regency DFW. Again, another nice gesture, which I was quite looking forward too. While checking in at the Hyatt Regency DFW, they noted I would be in a Junior Suite, though when I actually got to my room, I noticed I was in a standard King room. Again, not wanting to make a fuss, I chalked it up and simply let the Twitter team know of the mistake. Interestingly, on checking out, the agent at the front desk had a difficult time finding my room as they had me listed in another room down the hall…which was the Junior Suite. Long story short, it appears my King room was assigned prior to the Hyatt Twitter team upgrading my room, and there was a mixup in the keys. Oh, well.
So, after tweeting the Hyatt team, I received a very kind response with them providing 6,000 Hyatt Gold Passport points into my account. Though this is enough for a suite upgrade, it’s also enough for a free night at any Category 1 property, which I think is an even better value. For me, though, I’ll be using my points on the cash and points rates I have booked for my upcoming trip to Australia.
The Hyatt Twitter team didn’t have to do this, because, from the get-go, the “cheer” they were providing was entirely free. Sure, there was some mistakes on their part along the way, but the fact of the matter is, is that this was not “compensation” for anything, and really was just a kind gesture on their part. I’ve found the Hyatt Twitter team to be very accommodating in the past, and they do a fantastic job of up-keeping mostly good customer service.
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