An Update to Hyatt’s Point Booking Policies

I’ve long been a fan of Hyatt Gold Passport, and am current a Diamond with them, as well as recently crossing over the 25 different properties threshold.

Several months ago, I wrote on how it was possible to book Hyatt stats via the Twitter app, and how it wasn’t necessary to have the required amount of points in your account at the time of booking – you only needed that amount upon check-in.

It looks like Hyatt has updated their policies for booking stays with points, and not having the necessary points in the account at the time of reservation.

I tried booking a reservation at the new Hyatt Centric Miami, which is now accepting reservations for after June 1. I was short 1,500 points, but due to previous experience, figured I would still be able to reserve the reservation anyways.

From the Hyatt Twitter team:

Standard points awards may be held as a courtesy without the points available at time of booking as a courtesy to our Diamond members. C & P is different. I will in this case issue 1500 pts for any misinfo and book the reservation.

First off, I’m really grateful for the Hyatt team giving me a complimentary 1,500 bonus points – they certainly didn’t have to do that, and it’s a mark of really great quality customer service to be able to make the reservation happen.

So, it looks like:

  • Full points reservations can be held without the necessary points in the account at time of reservation.
  • Cash and points reservations need the necessary points in the account at time of reservation.

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