When I rent cars, I usually rent from Hertz, unless I’m in a location that rents Silvercars. Hertz, for me, usually provides the best discounts, and the best pricing overall, and I’ve had good service with them in the past.
Hertz has recently updated their terms and conditions to now including a $13.99 fee if you can’t produce a receipt for refueling your car.
Here’s the scenario: You rent a car for some short hops around town, but nothing extensive enough to actually cause the gas meter on the vehicle to dip below “full.” Since Hertz requires you to return your tank as full, you bring back the car thinking you’re good to go, even though you never refueled it. Ah, but you’re wrong…Hertz has caught on to your game!
This new fee will only apply for rentals under 75 miles, since presumably anything above that, you’ll be forced to fill your tank in some fashion to refill back to “F.” If your rental is under that, though, you’ll now be forced to produce a receipt to verify your re-fill.
Here’s the highlight from their terms and conditions (caps lock typing from Hertz):
For rentals from select locations: IF YOU DRIVE 75 MILES OR LESS, as determined by subtracting the Car’s odometer reading at the beginning of the rental from the reading when the Car is returned, excluding tenths of miles, YOU MUST PRODUCE A RECEIPT AT THE TIME OF RETURN INDICATING THAT FUEL WAS PURCHASED SO THAT THE CAR IS RETURNED WITH AT LEAST AS MUCH FUEL AS WAS IN IT WHEN YOU RECEIVED IT. If You drive 75 miles or less and You do not produce such a receipt at the time of return, You will be charged the ≤75 mile Fuel and Service Charge at the rate specified on the Rental Record, to the extent permitted by law.
Some thoughts on this:
- I’m not one to easily keep track of receipts, however, presumably since I’ll be visiting the gas station enroute back to the car drop-off, I guess this shouldn’t be too hard.
- While I don’t think I’ve personally done this (I honestly can’t think of the last time I rented a car and drove under 75 miles), I can certainly see others who would. Worse, I don’t want to be the driver getting into a car with some miles already used up on the gas tank. Certainly when I fill the car, though, I don’t overfill it. When the pump “clicks,” I walk away…though, with my personal car, I give it a few more squeezed to top up the tank to the top.
I get the sense this won’t be enforced to be honest, since the terms clearly state “for rentals from select locations.” In smaller cities, towns or airports, I can’t imagine someone clearly monitoring this. Heck, for my rental in Charleston last weekend, I returned the car to a counter inside without anyone every looking at my vehicle physically – simply, there’s not enough employees on hand to make that work. I think this will more be enforced in major airports where you’re forced to queue and check-out with a person before proceeding.
What’s your thought on this new policy? Is it too extreme? Do you think it will be enforced?
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